Refund policy
Refund Policy
At Talvionix, we want every customer to feel confident when ordering from us. Because our products are personal-use wellness items, we do not accept physical returns once an order has been delivered.
However, customers may be eligible for a refund if their request is made within 30 days of delivery and the order meets the eligibility requirements below.
For all refund questions, please contact us at:
30-Day Refund Window
Customers have 30 days from the date their order is delivered to request a refund review.
Refund requests made after the 30-day window may not be eligible, unless required under applicable consumer protection laws.
To help us process your request quickly, please include:
Your full name
Your order number
The email address used at checkout
A clear description of the issue
Photos or videos showing the issue, if applicable
No Returns Required
Talvionix does not require customers to send products back in order to request a refund.
Because our products are worn on the body and used for personal comfort, hygiene, and wellness purposes, we do not accept returned items back into our facility once they have been opened, worn, or delivered to the customer.
Instead, eligible refund requests are reviewed through our support team by email.
Eligible Refunds
A refund may be approved if:
The product arrives damaged
The product is faulty or does not work as intended
The wrong item was sent
The item is missing important components
The product received is significantly different from what was ordered
The product cannot be used because of a confirmed manufacturing issue
For sizing-related concerns, our hip belt is designed as a one-size adjustable product that fits waist or hip circumferences from approximately 28 to 52 inches. Refunds for fit issues may only be considered if the product does not match the advertised adjustability range or there is a confirmed product fault.
Refunds We Do Not Approve
Refunds are generally not approved for:
Change of mind
Ordering the wrong product by mistake
No longer wanting the item
Disliking the item after delivery
Minor differences in colour, packaging, or appearance caused by lighting, screen settings, or manufacturing batches
Incorrect use of the product
Damage caused by misuse, washing, cutting, pulling, or improper handling
Requests made after the 30-day refund window
How Refunds Are Processed
Once your refund request is received, our team will review the details and may ask for photos, videos, or additional information.
If your refund is approved, the refund will be issued back to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Shipping Fees
Shipping fees are generally non-refundable unless the refund is approved due to an error on our end, such as a damaged, faulty, missing, or incorrect item.
Damaged or Faulty Items
Please inspect your order when it arrives.
If your item is damaged, faulty, or incorrect, contact us as soon as possible at talvionix@gmail.com with your order number and clear photos or videos of the issue.
This helps us review the problem quickly and provide the best available solution.
Consumer Rights
Nothing in this policy is intended to limit or remove any rights you may have under applicable consumer protection laws.
Where required by law, customers may be entitled to a remedy if a product is faulty, unsafe, significantly different from its description, or does not meet applicable consumer guarantees.
Contact Us
For any refund questions, please contact us at:
Talvionix Support
talvionix@gmail.com